YWCA has been committed to providing quality services together with the support of latest technology. The “Hong Kong Jockey Club e-Platform to Achieve Smart Service for On-site Pre-school Rehabilitation Service” (e-PASS OPRS), jointly developed by the Association and other social welfare organisations, received recognition in Hong Kong ICT Awards 2024, namely Grand Award, Smart People Award and Gold Award in the Smart Transformation (Solution for Charitable Sector) category.

With the generous support of The Hong Kong Jockey Club Charities Trust, YWCA worked with Hong Kong Lutheran Social Service, St. James’ Settlement, and Hong Chi Association to develop e-Pass OPRS. The platform is specifically designed for on-site pre-school rehabilitation services and aims to comprehensively optimise service delivery and administrative processes, particularly through the automatic scheduling of service arrangements between professional staff and service users. Completed schedules are automatically displayed on staff, school, and service user platforms, reducing communication time and enhancing clarity.

Through this platform, not only is case management made more efficient, but staff are also empowered to make more effective professional interventions through cross-professional case information sharing. A cross-agency knowledge management module has been established within the platform, facilitating resource sharing among different service operators and collectively enhancing professional skills across various disciplines. Additionally, e-PASS OPRS strengthens connections between parents, schools, and service providers, offering appropriate support to all stakeholders and thereby ensuring an overall improvement in service quality and effectiveness.

The e-platform is widely adopted and recognised by the academic community. The judging panel agreed that it addresses the pain points in arranging on-site preschool rehabilitation services. It can significantly reduce manpower requirements and is scalable to accommodate additional NGOs.

The Hong Kong ICT Awards aims at recognising and promoting outstanding information and communications technology inventions and applications, thereby encouraging innovation and excellence among Hong Kong’s ICT talent and enterprises in their constant pursuit of creative and better solutions to meet social needs.